Nissan has been criticized by consumers and EV owners alike for the online questionnaire that accompanies the signup process for reserving a 2011 Nissan Leaf.

As part of the process, Nissan tries to ascertain if potential customers have a lifestyle compatible with the Leaf’s range, recharging requirements and specifications.

While many advocates and industry professionals support Nissan’s decision to question prospective owners before selling them a 2011 Leaf, some consumers complain that Nissan’s questions are too personal–and possibly elitist.

Some EV enthusiasts have even cited the questionnaire as a giant conspiracy to keep EVs out of the hands of the general public. But all successful companies find out customers’ needs and then try to sell them the right product–and have been for years.

When was the last time you purchased a consumer gadget in a store? Chances are, you were asked about your requirements by a clerk before you handed over your hard-earned cash, to make sure it fitted your needs.

What about a computer? Imagine buying your mother a new PC if she knew nothing but how to turn it on. A good store clerk would point out that you don’t need the high end gaming PC when all ma needs is something to check her email on. Good consumer electronics shops make sure their customers get the products which best suits their needs.

Similarly, a Realtor will sit down with clients and go through a lengthy list of requirements before finding that perfect house. It’s their job to find their clients the right home.

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